Q: How do I pay rent for my rental property?

Rent payments are made through Electronic Funds Transfer (EFT) , a secure and widely accepted online method. After your rental application is approved, you’ll receive detailed instructions on how to send your monthly rent directly from your bank account. No need for cash, cheques, or third-party apps.

Question 1

Can I schedule a viewing before applying?

Accepted Answer

Yes! You can Set Up a Viewing directly through our website. Simply select your preferred time slots. And it is free of cost.

Question 2

Is there an application fee?

Accepted Answer

Currently, we do not charge any application fees. It's free to apply!

Question 3

How do I apply for a room or property?

Accepted Answer

You can easily apply online by clicking the "Apply Now" button on the listing page. Make sure to complete the form and submit any required documents.

Question 4

What documents do I need to submit?

Accepted Answer

We required any 2 pieces of IDs of the following:
- Status
- Passport
- Government-issued ID (BCID or BC driver's license)
- References (optional, but recommended)

Question 5

Do you accept newcomers, students, or low-income applicants?

Accepted Answer

Absolutely! We specialize in helping newcomers, students, professionals, and low-income individuals find safe, affordable homes.

Question 6

What are the lease terms?

Accepted Answer

We do not offer short-term rentals. The minimum lease term is 3 months, and renewals may be possible afterward, subject to the landlord’s discretion.

Question 7

Are utilities included in the rent?

Accepted Answer

Utility inclusions vary by property. Each listing clearly states if utilities are included or if they are separate.

Question 8

What if I need to break my lease early?

Accepted Answer

We understand life happens! Early termination policies will be outlined in your lease. We recommend giving as much notice as possible.

Question 9

Does My Roof Group follow BC tenancy regulations?

Accepted Answer

Yes. My Roof Group strictly adheres to BC tenancy regulations, ensuring all rental practices are legal, transparent, and focused on protecting tenant rights.

Question 10

How do I pay rent for my rental property?

Accepted Answer

Rent payments are made through Electronic Funds Transfer (EFT), a secure and widely accepted online method. After your rental application is approved, you’ll receive detailed instructions on how to send your monthly rent directly from your bank account. No need for cash, cheques, or third-party apps.

Question 11

Do I need a DocuSign account to sign my lease agreement?

Accepted Answer

No, you don’t need a DocuSign account.
We use DocuSign to streamline the rental process, but you can review and sign rental documents directly from your email—no login or registration required. It’s fast, secure, and mobile-friendly.

Question 12

What does "By" mean on a rental listing?

Accepted Answer

The "By:" tag on a rental listing tells you who posted the property:
By My Roof means the rental is listed by our company.
By Landlord means the homeowner or property manager listed the unit directly. It is verified by the company.

Question 13

What is Couple Accommodation Policy?

Accepted Answer

Additional Pricing for Couples
If a couple is moving into a room, there will be an additional charge of $150 on top of the standard room price.
This extra fee is adjustable per house, depending on amenities, space, and house guidelines.
Room Setup Options

Please specify whether the tenants are a couple or friends.
- For couples, the room will be set up with one bed.
- For friends, the room can be arranged with two separate beds if space allows.
This helps us ensure proper pricing and comfort tailored to each household’s needs.

Question 14

What is Early Move-In Payment Policy?

Accepted Answer

If a tenant moves in on the 15th of the month, they will:

Pay half of the monthly rent as prorated rent for the remaining 15 days.
Pay a deposit equal to half of one month’s rent.
Pay the full rent for the upcoming month on the 1st.

Example (based on $600 monthly rent):
Prorated rent: $300
Deposit: $300
Next month’s rent: $600
Total due at move-in: $600 (Prorated rent + deposit)
Due on 1st: $600 (Monthly rent)

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Students

Newcomers

Professionals

Refugees

Low Income

Frequently asked questions.